Natural Hair Locs Studio LLC Policy
Thank you for choosing VivaLoKs™! Our mission is to provide exceptional loc services in a professional and welcoming environment. To ensure a smooth and satisfying experience, Be sure to carefully read the entire policy before booking your appointment.
Appointment Scheduling
All services are by appointment only; we do not accommodate walk-ins. To schedule, please contact us at 860-761-1214 or [email protected]. Text messages are not accepted for bookings.
Consultation + Installation Deposit
A non-refundable consultation fee is required to assess your hair and discuss your goals. For installation services, a non-refundable, non-transferable 50% deposit is required to secure your appointment. This deposit will be credited toward your total service cost. The remaining balance is due in full on the day of your appointment before the service begins. If possible, ensure you do not schedule other appointments around your establishment days, as missing times or days may prolong the process, and additional fees may apply.
Cancellation + Rescheduling
Please inform us at least 48 hours in advance if you need to cancel or reschedule your appointment. If we cannot answer your call, leave a voicemail; text messages are not accepted. Late cancellations or rescheduling requests made less than 48 hours before your appointment will incur a fee of 50% of the original service cost.
Late Arrivals + No-Show Policy
• If you are running late, please call us with your estimated arrival time. Arrivals 10 minutes or more late may result in a shortened service to accommodate the next client, and the full-service fee will still apply. Rebooking fee is required to complete your session.
•Failure to cancel, reschedule, or attend your appointment without notice will be considered a no-show and will result in a charge for the full service.
No Refund Policy
We are committed to delivering exceptional loc services and ensuring your satisfaction. Please be advised that all services rendered are final, and we do not offer refunds. If you have any concerns or are not fully satisfied with your service, please communicate them to us immediately. We will work diligently to address any issues. By booking an appointment, you acknowledge and agree to this policy.
Preparation for Your Appointment
Please arrive with freshly washed hair and a clean scalp for all services. Unwashed hair will be treated as a last-minute cancellation, and applicable fees will be charged. If time allows, we may offer a washing service for an additional fee, but your service time will be shortened. The full-service fee will apply.
Studio Conduct
Only the client receiving services is allowed in the service area. We expect a respectful and professional environment. Inappropriate language or behavior, including swearing, is not tolerated. Smoking is prohibited on the property. FaceTime or video calls are not allowed during your appointment. If you need to take a phone call, please keep it brief (no longer than 3 minutes) and limited to emergencies. You may step outside if necessary.
Food Allergy + Health and Safety
Your well-being is our top priority. To ensure a safe and comfortable experience, please take note of the following:
• The nature of our work requires us to touch your head and surrounding areas and use tools close to the scalp. By booking an appointment, you give permission for such contact. We prioritize your safety and comfort throughout the process.
• Allergies and Sensitivities: Inform us of any allergies or sensitivities, especially to products used during services. Reviewing product labels for potential allergens is advisable.
• Snacks: We offer light refreshments for your enjoyment. Please review product labels to identify any potential allergens. If you have severe allergies, we recommend bringing your own snacks to ensure your safety.
Scalp Condition
To ensure the best possible service and to prevent potential complications, we kindly ask clients to inform us of any scalp issues—such as abrasions, irritations, or sensitivities—at least 48 hours before their scheduled appointment and reschedule your appointment. This advance notice allows us to tailor our services to your specific needs and ensure a comfortable experience.
Your proactive communication helps us maintain a high standard of care and ensures that we can address any concerns effectively.
General Liability Disclaimer
While we take every precaution to ensure your safety, Natural Hair Locs Studio dba VivaLoKs™ is not liable for any allergic reactions, or discomfort resulting from services or products provided.
Acknowledgment of Policies
By booking an appointment, you acknowledge that you have read, understood, and agreed to all policies outlined above. Failure to adhere to these policies may result in service refusal or discharge as a client.
Payment Methods
Accepted Payments: We accept payments via credit/debit cards, cash, Apple Pay, and Google Pay.
