• (310) 353-6200
  • Ritual the Salon Alpharetta, GA
Book Now
A logo for ivalokshair. Com, with the name of the company in gold letters on top of it.
Book Now
Book Now
A logo of vivaloks hair salon

Natural Hair Locs Studio LLC Policy

Thank you for choosing VivaLoKs™! Our mission is to provide exceptional loc services in a professional and welcoming environment. To ensure a smooth and satisfying experience, please carefully review all policies prior to booking your appointment. By booking an appointment, you acknowledge that you have read, understood, and agreed to all policies of Natural Hair Locs Studio dba VivaLoKs™.

 

Appointments & Booking

 

All services are by appointment only. We do not accommodate walk-ins.

To schedule an appointment, please:

  • Book online by clicking “Book Now” on our website
  • Or contact us at 860-761-1214 or info@vivaloks.com for assistance

Text messages are not accepted for booking requests.

 

New Clients

  • A first-time consultation is required for all new clients prior to booking any service
  • New clients are encouraged to book their consultation online for the fastest availability
  • If you need assistance, our team will be happy to guide you through the booking process

 

Booking Notice

  • Due to a high volume of clients, online booking is the most efficient way to secure your appointment.

Consultation + Installation Deposit

A non-refundable consultation fee is required to assess your hair and discuss your goals.

For all installation services, a non-refundable and non-transferable 50% deposit is required to secure your appointment. This deposit is applied toward your total service cost. The remaining balance is due in full on the day of your appointment before the service begins.

Installation appointments require extended service time and often block a full day or multiple days in the schedule. Because of this:

Installation appointments are strictly non-reschedulable.

  • If you cancel or are unable to attend your scheduled installation appointment for any reason, your deposit will be forfeited.
  • A new deposit will be required to book a new installation date.
  • Requests to move installation appointments are treated as a cancellation and new booking.

We strongly advise clients to:

  • Ensure full availability for all scheduled installation days
  • Avoid scheduling other commitments during this time
  • Make necessary travel or accommodation arrangements in advance

Missed or interrupted installation appointments may result in:

  • Extended completion time
  • Additional service charges
  • Limited availability for immediate rescheduling

    Limited Emergency Consideration

    We understand that unforeseen and serious situations may occur. In the event of a verifiable emergency beyond your control, a one-time rescheduling consideration may be granted at our discretion.

By booking, you acknowledge and agree to these terms, which are in place to protect the time, preparation, and scheduling required for high-quality installation services.

Cancellation + Rescheduling

Please inform us at least 48 hours in advance if you need to cancel or reschedule your appointment. If we are unable to answer your call, please leave a voicemail. Text messages are not accepted.

Cancellations or rescheduling requests made less than 48 hours before your appointment will incur a fee of 100% of the original service cost.

Important Notice for Installation Appointments:

Due to the extended time reserved exclusively for installation services (often blocking full or multiple days), the standard 48-hours cancellation and rescheduling policy does not apply to installation appointments.

  • Installation appointments are non-reschedulable.
  • Any cancellation or inability to attend your scheduled installation will result in forfeiture of your deposit.
  • A new deposit is required to book a new installation date.
  • Requests to move an installation appointment are treated as a cancellation and new booking.

We strongly encourage clients to plan accordingly and ensure full availability for all scheduled installation days.

Late Arrivals + No-Show Policy

If you are running late, please call or text with your estimated arrival time. If we are unable to answer, please leave a voicemail. Clients arriving 10 minutes or more late may receive a shortened service to accommodate scheduled appointments.

No-Show & Missed Appointments

Failure to cancel, reschedule, or attend your appointment without notice (no-call, no-show) will result in the following:

  • The full service amount will be charged to the credit card on file.
  • If the card on file cannot be processed, an invoice will be issued and sent to the email on file.
  • All outstanding balances must be paid in full before any future appointments can be scheduled.

For installation appointments, all terms outlined in the Installation Deposit Policy remain in effect, including forfeiture of the deposit and requirement of a new deposit to rebook.

  • The full service fee will still apply, regardless of time adjustments.
  • If the remaining time is insufficient to complete the service, the appointment may be cancelled and treated as a missed appointment, and a rebooking fee will be required to complete your service at a later date.

Preparation for Your Appointment

To maintain the highest standards of hygiene, safety, and service quality, all clients are required to arrive with freshly washed hair and a clean scalp.

Hair must be washed the day before  your appointment.
Hair washed more than 24 hours prior to your appointment is not considered freshly washed.

Clients must follow all preparation instructions provided during the consultation prior to their appointment.

General Services

  • Arriving with hair that is not freshly washed (within 24 hours) will be treated as a last-minute cancellation, and applicable fees will apply.
  • If time allows, we may accommodate same-day washing for an additional fee; however:
    • Your service time may be shortened
    • The full service fee will still apply

Installation Services (Important)

Installation appointments are time-sensitive and scheduled for immediate service upon arrival. Preparation is not included on the day of installation unless pre-arranged.

  • Clients must arrive with hair washed the night before or same day and fully prepped according to consultation instructions
  • If hair is not properly prepared:
    • Same-day preparation may be performed only if time allows and at our discretion
    • This will extend your installation time and result in additional hourly charges based on the time required
    • Delays may impact scheduling and may require continuation on another day, subject to availability and additional fees

Failure to arrive properly prepared may result in service delays, additional charges, or cancellation.

By booking, you acknowledge and agree to follow all preparation requirements to ensure a safe, clean, and timely service experience.

No Refund Policy

We are committed to delivering high-quality, professional loc services tailored to each client.

All services rendered are final. We do not offer refunds under any circumstances.

Due to the time, preparation, and customized nature of our services, results may vary based on individual hair texture, condition, and adherence to aftercare instructions.

If you have any concerns regarding your service, they must be communicated before leaving the studio or within 24 hours of your appointment. We will assess the concern and, if appropriate, offer a reasonable adjustment or correction at our discretion.

Failure to notify us within this timeframe will be considered acceptance of the completed service.

Refunds will not be issued for dissatisfaction related to personal preference, lifestyle factors, or failure to follow aftercare instructions.

By booking an appointment, you acknowledge and agree to this policy.

Studio Conduct

To maintain a calm, professional, and focused environment, the following studio guidelines must be observed at all times:

  • Only the client receiving services is permitted in the service area. No additional guests, children, or visitors are allowed unless prior approval has been given.
  • We maintain a respectful and professional atmosphere. Inappropriate behavior, including disruptive conduct, offensive language, or excessive noise, will not be tolerated.
  • Smoking, vaping, or use of any substances is strictly prohibited on the property.
  • FaceTime, video calls, or recording are not permitted during your appointment to ensure privacy, focus, and a smooth service experience.
  • Phone calls should be kept brief (no longer than 3 minutes) and limited to urgent matters. Clients may step outside if a longer call is necessary.
  • Please arrive prepared to relax, remain seated, and allow uninterrupted service to ensure the highest quality results.
  • Food and beverages are allowed; however, clients are expected to maintain cleanliness and be mindful of the service environment.
  • We reserve the right to refuse or discontinue service if behavior is deemed inappropriate, disruptive, or disrespectful. In such cases, no refunds will be issued, and future bookings may be declined.

 

Food Allergy + Health and Safety

Your health, safety, and comfort are our priority. Due to the nature of our services, the following terms apply:

  • Our services require direct contact with the head, scalp, and surrounding areas, including the use of professional tools in close proximity to the skin. By booking an appointment, you consent to this contact and acknowledge the nature of the service.

Service Awareness & Comfort

  • Services are performed in close proximity to the scalp, including sectioning, combing, and interlocking techniques.
  • Clients may experience temporary discomfort, tightness, or sensitivity during portions of the service.
  • By booking, you acknowledge that these sensations are a normal part of the process and agree to communicate any excessive discomfort during your appointment.

Allergies & Sensitivities

  • Clients are responsible for informing us of any known allergies, sensitivities, or medical conditions prior to their appointment.
  • While we take care in selecting professional products, we do not guarantee an allergen-free environment.
  • Clients are encouraged to review product labels and ask questions if they have concerns.
  • Natural Hair/VivaLoKs™ Studio is not liable for allergic reactions or sensitivities.  

Food & Refreshments

  • Light refreshments may be offered as a courtesy; however, we do not guarantee that snacks are free from allergens.
  • Clients with food allergies or dietary restrictions are encouraged to bring their own food or snacks.
  • VivaLoKs™ Studio is not responsible for any allergic reactions related to food or beverages consumed on the premises.

By booking an appointment, you acknowledge and accept these terms and agree to take responsibility for communicating any health-related concerns that may affect your service experience.

Scalp Condition& Product Responsibility Policy

To ensure the best possible service and prevent complications, clients must inform us of any scalp concerns (including abrasions, irritation, sensitivity, or visible changes) at least 48 hours prior to their appointment. In such cases, your appointment may be rescheduled to protect your comfort and safety.

Scope of Service

  • VivaLoKs™ Studio provides professional loc services using specialized interlocking techniques only.
  • We are not medical professionals and do not diagnose, treat, or provide medical advice regarding scalp or hair conditions.
  • Clients are responsible for seeking care from a licensed healthcare provider or dermatologist for any scalp or hair-related concerns.

Scalp Conditions & Outcomes

  • VivaLoKs™ Studio is not responsible for any scalp or hair conditions, whether pre-existing or developed before, during, or after services, including installation.
  • Individual results may vary, and no guarantees are made regarding scalp condition, hair response, or long-term outcomes.
  • Changes such as thinning, shedding, or sensitivity may occur due to a variety of factors, including but not limited to health conditions, medications, aging, lifestyle, or environmental factors, and should be addressed with a qualified medical provider.

Observations

  • During your service, we may share general observations about your hair or scalp as a courtesy.
  • These observations are not medical advice and should not be interpreted as diagnosis or treatment recommendations.

Product Use & Sensitivity

  • Products and shampoos may be recommended based on our professional technique and service needs.
  • These recommendations are not intended to diagnose, treat, or resolve any scalp or hair condition.
  • VivaLoKs™ Studio does not guarantee the effectiveness or suitability of any product for your individual needs.
  • Clients are responsible for reviewing product ingredients, understanding potential sensitivities, and consulting with their healthcare provider when necessary.

Service Limitations

  • Services may be refused, modified, or rescheduled if a scalp condition is present that may be aggravated by the service or compromise results.

General Liability Disclaimer

 

At Natural Hair Locs Studio dba VivaLoKs™, we are committed to maintaining a safe, clean, and professional environment. While every precaution is taken to ensure the highest standard of care, by booking and receiving services, you acknowledge and agree to the following:

  • All services are provided at your own risk.
  • We are not liable for any allergic reactions, sensitivities, irritation, discomfort, or outcomes resulting from services, tools, techniques, or products used during or after your appointment.
  • We are not responsible for any scalp or hair conditions, including those that are pre-existing or that may arise or become noticeable before, during, or after services.
  • Individual results may vary, and no guarantees are made regarding outcomes, longevity, or hair/scalp response.

Client Responsibility

  • Clients are responsible for disclosing all relevant health conditions, sensitivities, allergies, medications, or concerns prior to their appointment.
  • Clients agree to follow all preparation, aftercare, and maintenance instructions provided.
  • Failure to follow instructions or disclose relevant information may affect results, and VivaLoKs™ Studio is not liable for any resulting issues.

Scope of Practice

  • VivaLoKs™ Studio provides professional loc services using specialized interlocking techniques only.
  • We are not licensed medical professionals and do not diagnose, treat, or provide medical advice for any scalp or hair-related conditions.
  • Clients are responsible for seeking care from a qualified healthcare provider or dermatologist for any medical concerns.

Products & Recommendations

  • Any products or shampoos recommended are based on professional experience and service compatibility.
  • We do not guarantee the effectiveness, safety, or suitability of any product for your individual condition.
  • Clients are responsible for reviewing ingredients and consulting with their healthcare provider if they have concerns regarding product use.

Right to Refuse Service

  • VivaLoKs™ Studio reserves the right to refuse, discontinue, or modify services at any time if deemed necessary for safety, health, or professional reasons.
  • In such cases, no refunds will be issued, and future bookings may be declined.
  •  

Acknowledgment of Policies

By booking an appointment, you acknowledge that you have read, understood, and agreed to all policies outlined by Natural Hair Locs Studio dba VivaLoKs™.

  • Failure to adhere to these policies may result in service refusal, additional charges, or discharge as a client.
  • These policies are in place to protect the integrity of our services, our time, and the experience of all clients.

Payment Methods

Accepted Payments: We accept payments via cash, credit/debit cards,  cash App,  Apple Pay, and Google Pay.

SMS Communication Policy

 SMS Consent Communication

The phone number provided during the SMS consent process will not be shared with third parties for marketing purposes.

 Types of SMS Communications

By opting in to receive SMS messages from VivaLoKs™ Studio, you may receive communications related to:

  • Appointment reminders
  • Follow-up messages
  • Billing or account inquiries

Example:
“Hello, this is a friendly reminder of your upcoming appointment at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Natural Hair Studio dba VivaLoKs™ at any time.”

 Message Frequency

Message frequency may vary depending on your interaction with our services.

  • You may receive up to 2–3 messages per week related to appointments or account activity

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

 Potential Fees for SMS Messaging

  • Message and data rates may apply based on your mobile carrier and plan
  • Charges may vary for domestic and international messaging

 Opt-In Methods

You may opt in to receive SMS messages from VivaLoKs™ Studio through the following methods:

  • Verbal consent during consultation or communication
  • Completing a form (digital or paper)

 Opt-Out Method

You may opt out of receiving SMS messages at any time by:

  • Replying “STOP” to any message
  • Contacting us directly to request removal

7. Help & Support

  • For assistance, reply “HELP” to any message
  • You may also contact us directly for support

8. Additional Options

  • If you do not wish to receive SMS communications, you may choose not to provide consent or decline the SMS option on our forms

9. Standard Messaging Disclosures

  • Message and data rates may apply
  • You can opt out at any time by replying “STOP”
  • For assistance, reply “HELP” or refer to our Privacy Policy and Terms & Conditions

Privacy Policy

This Privacy Policy outlines how VivaLoKs collects, uses, and protects your personal
information.

1. Introduction

VivalLoks is committed to safeguarding your personal information. This policy
explains our data collection practices and your rights regarding your personal data.

2. Types of Information Collected

We may collect personal information such as your name, email address, phone
number, appointment history, hair care preferences, and any other information
relevant to our salon services.

3. Method of Information Collection

Your information may be collected through our website booking forms, consultation
forms, transactions, cookies, and direct communication with us either online or in
person.

4. Purpose of Data Collection

We collect your data to enhance and personalize your salon experience, manage
appointments, process payments, send promotional offers or updates, and fulfill
legal obligations.

5. Data Security Measures

We use strong security measures to protect your personal data from unauthorized
access, alteration, or disclosure. This includes secure booking systems and
password-protected files.
6. Data Sharing

Your information may be shared only with trusted third parties (e.g., booking
platforms or payment processors) as necessary to deliver our services, comply with
the law, or with your explicit consent. SMS opt-in or phone numbers for the purpose
of SMS are not being shared with any third party and affiliate company for marketing
purposes. 

7. User Rights

You have the right to access, update, or delete your personal information at any time.
Please contact us if you wish to exercise these rights.

8. Contact InformationIf you have any questions or concerns about our
privacy practices, please contact us at:

VivaLoKs
info@vivaloks.com
860-761-1214

Thank you for your understanding and cooperation. We look forward to providing you with outstanding service!

A logo of vivaloks hair salon
Book Now
Book Now